NexArc's refund and cancellation policy, including billing terms, renewal timing, refund eligibility, and how to request support for paid subscriptions to the freelance proposal builder.
Paid plans are billed in advance on a monthly or annual cycle. Your subscription renews automatically on the same date each cycle until you cancel.
You can cancel anytime from your account settings. Cancellation stops future renewals; you keep access to paid features until the end of the current billing period.
If you are charged for a renewal you did not intend to keep, contact us within 14 days of the charge and we will issue a refund for that renewal. We do not refund partial months or usage-based charges that have already been consumed.
Email NexArc support with your account email and the charge date. We respond within one business day and process approved refunds back to your original payment method via Paddle.